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Buy online, pick up in store
We will hold your items for 5 days, starting at the time that we notify you that your order is ready for pickup. If you do not pick up your order in that time frame, we will initiate your refund 5-1/2 days from the time your order was ready for pickup.
No. Somos una tienda independiente especializada en SKIN1004. No estamos afiliados ni respaldados por la marca.
You can always call the “Company name” at 📞 (123) 456-7890 if you want to cancel your order. If you want to change the order, you can call ahead or do it when you arrive. Please note that, depending on the change requested, we may need to cancel the original order and place a new one.
You can designate an alternate person to pick up your order when you are placing the order. You will need to provide that person's name and email address. We will then send the "Ready for Pickup" notification to the designated person, who will need to show a valid ID and order number at the store.
Please bring your order number (found in your "Order Confirmation" and "Ready for Pickup" emails) and a valid photo ID You do NOT need to bring the credit card used for the transaction.
Rutinas y uso
At “Company name”, we accept all major forms of credit cards, as well as several other forms of payment: 💳
• American Express
• Discover
• MasterCard
• Visa
• PayPal
• Gift Card
We do not accept the following forms of payment:
• CODs
• Layaway plans
• Merchandise Return Cards
Important Payment Information:
• Credit cards are not charged until order products are shipped.
• Some debit and bank check cards may reflect deduction of funds immediately upon order. This is an authorization only. Funds will be collected by “Company name” upon shipment of products.
• For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
• Merchandise Return Cards are valid for in-store purchases only.
Unfortunately, we do not offer discounts on our products at this time.
Let's Get Started
• Shop online at “Company name” and add products to your shopping cart.
• When you're ready to check out, go to your shopping cart and proceed to checkout.
• Enter your gift card number and unique PIN (codes are case sensitive) in section 4: payment details.
• Please save your gift card for future use if it covers the full amount of the transaction. If your gift card only covers a portion of the transaction, an additional form of payment is required.
• If you have a gift card that does not have a PIN, it cannot be redeemed online and can only be redeemed at a “Company name” retail store. In order to use your gift card online, your remaining balance can be transferred to a new gift card at your local “Company name”.
• When making a purchase online at “Company name”, you may redeem up to 5 gift cards per order.
• Gift cards are not accepted for auto ship orders.
• Purchases of gift cards are not eligible for Treats points.
• Merchandise Return cards are valid in-store only and cannot be used to purchase items online.
Shipping & delivery
El tiempo de entrega depende de tu ubicación. En el checkout verás el estimado y te enviaremos tracking cuando tu pedido sea despachado.
We're proud to say that all of our packaging is 100% recyclable. The insulators we use to keep everything nice and cold are actually made of a corn-based styrofoam that is completely biodegradable. In fact, you can wash it right down your sink! Simply remove the insulators from their green plastic bags and place them in the sink-- we recommend just one or two pieces at a time. Turn the water on and watch the foam melt away!
The green bags that held the insulators can go out, along with all the cardboard, to your regular recycling receptacle.
One of the most fun features of dry ice is how it sublimates (ie, it goes straight from being frozen solid to a gas, without "melting" or turning into a liquid.) That said, if you open your box and there's no dry ice left, it's not the end of the world. As long as the packets of wet food are either still frozen or at a temperature of 40ºF or lower, they're perfectly safe to refreeze and serve as normal.
Cambios y devoluciones
Sí, según nuestras políticas. Por higiene, solo aceptamos devoluciones de productos sin usar y sellados (revisa la página de devoluciones).
Podemos cancelarlo si aún no fue procesado/entregado al courier. Escríbenos lo más rápido posible.